Complimentary Gift Packaging
Every order is complimentary gift wrapped with the option to add a personal message at checkout.
Ready to ship pieces will be posted within 3-5 working days. Made-to-order and bespoke pieces are dependent on the availability of the item being made, with approximate times listed on the item page. If you require any further information please contact us at firstname.lastname@example.org.
ROYAL MAIL 24hr first class signed for (2-4 working days) : Free
ROYAL MAIL next day special delivery: £7.50
EU & INTERNATIONAL:
DHL EXPRESS (1-2 working days): £20
Sterling silver 925 is a pure metal that protects the skin. We use recycled metals.
Sterling silver with a layer of 18ct. yellow gold plate. For long lasting durability our gold vermeil pieces have 3 microns of plating.
We are a Fairmined licensed brand meaning we get access to gold to be proud of, where positive social and environmental impact becomes part of the story behind the gold.
Can I bathe in my jewellery?
The price, the colour & the purity of gold.
Cold enamelling is a solvent-free material mixed with resin to bring colour, strength, and durability. Slight variations in colour and traces of the artisanal process are part of the art of hand-painted enamel work, making each piece unique. We advise that you remove your jewellery before bathing or swimming, as salt water and humidity can degrade the enamel.
Where should I store my Kitty Joyas?
Thank you for shopping with Kitty Joyas. All our products are individually handmade in our London atelier.
We hope that you are 100% happy with your purchase, however if for some reason you are not satisfied with your order, please contact our team within 14 days of receiving your items via email@example.com.
We would be delighted to offer an exchange for you to receive jewellery that you will love.
Please note that made to order items and bespoke orders are not eligible for a refund as they are handmade for you, unless they are confirmed as faulty.
Resizing requirements do not fall under the category of faulty, however we can offer resizing for you, please do get in touch via firstname.lastname@example.org.
Please also note that returns are your responsibility until they reach us, so we suggest that you retain proof of postage. This does not affect your statutory rights.
Our postal address is:
Kitty Joyas, 59 Make Space Studios, South Bank, London, SE1 7DR
We recommend sending by recorded delivery.
Once we have received and checked the return, refunds will be credited to the original payment card used upon order. Please note that shipping costs are non-refundable. Kindly allow 72 hours for the refund to be processed, but during busy periods this can be slightly delayed.
For any further queries please contact email@example.com and we will be happy to assist.