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Refund Policy

Returns:

If you would like to return your item for any reason please contact us.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

  Earrings & bespoke pieces:

We do not accept returns on earrings due to hygiene reasons, and we do not accept any made to order or engraved pieces back.

Refunds: 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kitty@kittyjoyas.com

Shipping:

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

ALL JEWELLERY: 

Guaranteed for 1 Year: If your jewellery needs refreshing / re-plating within one year we can do this with no extra charge. Anytime after there will be a small charge.

Please get in touch if you have any questions about this.