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Thank you for shopping with Kitty Joyas. All our products are individually handmade in our London atelier.

We hope that you are 100% happy with your purchase, however if for some reason you are not satisfied with your order, please contact our team within 14 days of receiving your items via

We would be delighted to offer an exchange for you to receive jewellery that you will love.

Please note that made to order items and bespoke orders are not eligible for a refund as they are handmade for you, unless they are confirmed as faulty.

Resizing requirements do not fall under the category of faulty, however we can offer resizing for you, please do get in touch via


Please also note that returns are your responsibility until they reach us, so we suggest that you retain proof of postage. This does not affect your statutory rights.

Our postal address is:

Kitty Joyas, 59 Make Space Studios, South Bank, London, SE1 7DR

We recommend sending by recorded delivery.

Once we have received and checked the return, refunds will be credited to the original payment card used upon order. Please note that shipping costs are non-refundable. Kindly allow 72 hours for the refund to be processed, but during busy periods this can be slightly delayed.

For any further queries please contact and we will be happy to assist.