Kitty Joyas is based in London. All pieces are designed here and produced in collaboration with  skilled craftspeople.

We currently work by appointment. Please get in touch to arrange a visit or consultation.

For all enquiries, please email info@kittyjoyas.com  or use the contact form on our website.

Items online can be puchased via Shopify. For bespoke items, we accept bank transfer (BACS) as standard, as well as card payments.

There is no fee for online payments, however bespoke items via credit card incur a 3% processing fee, which will be communicated in advance.

Each piece is made to order unless stated otherwise. Lead times typically range from 4–8 weeks, depending on the design. If you need something sooner, please let us know - we’ll always try to accommodate where possible.

In some cases, yes. This depends on the design and availability of materials. Additional charges may apply.

Yes, we ship worldwide. Shipping costs and delivery times will be calculated at checkout or confirmed at the time of order.

International orders may be subject to import duties and taxes, which are the responsibility of the client.

Our bespoke process begins with a conversation -  whether for an engagement ring, a reworked heirloom, or a completely new piece. From there, we develop designs, source stones, and refine the piece before moving into production.

Bespoke projects typically start from £3,000 depending on materials and complexity.

Yes - a £500 design deposit is required to begin. This is redeemable against the final piece.

Most bespoke commissions take 6–10 weeks, depending on the design and sourcing requirements.

We refine designs together before production begins. Once approved and in production, changes may not be possible or may incur additional costs.

Yes - we regularly remodel heirloom pieces and reset existing stones into new designs.

We take every possible care when working with client-supplied stones. However, previously worn or older stones can have hidden weaknesses. There is always a small inherent risk when resetting, particularly with softer stones such as emeralds or opals.

While we work to the highest standards, we cannot guarantee the structural integrity of existing stones.

If damage occurs, we can assist in sourcing a replacement, with costs agreed with you.

Yes - we strongly recommend insuring sentimental or high-value stones before work begins.

All ready-to-wear items, except earrings, may be returned within 14 days, provided they are unworn and in original condition. Bespoke and made-to-order pieces are non-returnable. Earring are non-returnable for hygiene reasons.

Yes - all pieces come with a 12-month warranty covering manufacturing faults. This does not cover general wear, accidental damage, or client-supplied stones.

Yes - we offer repair and maintenance services. Costs will be quoted depending on the work required.

Yes. If your jewellery needs refreshing / re-plating within one year we can do this with no extra charge.

Discover our Renew service here.

We can guide you remotely or arrange sizing in person. If you’re unsure, we recommend confirming before production.

Most rings can be resized within a certain range. However, some designs may not be suitable for resizing - we’ll advise on this. We offer one free ring size for bespoke rings.

We recommend removing jewellery when exercising, swimming, or doing manual work. Store pieces separately to avoid scratching and clean gently with warm water and a soft cloth. See more information on our Materials & Care page.

Fine jewellery is designed to be worn, but like all materials, it will show signs of wear over time. Regular care and occasional maintenance will help preserve it.

To ensure longevity, we advise to keep your pieces out of water, including swimming, showering & physical exercise. 

You need to look after your jewellery to keep it in perfect condition. We advise you to keep all your pieces in a safe and dry place when it's not being worn. 

We primarily work with recycled solid silver and gold (various carats) and natural gemstones. Specific materials will be confirmed as part of your order or commission.

Yes - we can source specific stones or work to particular requirements as part of a bespoke project.

Sterling silver 925 is a pure metal that protects the skin. We use recycled metals.

14ct yellow gold is composed of 58.3% gold and 41.7% alloy (silver & copper). It has a beautiful yellow hue and has a perfect balance of durability, affordability and appearance.

Sterling silver with a layer of 18ct. yellow gold plate. For long lasting durability our gold vermeil pieces have 3 microns of plating.

We are a Fairmined licensed brand meaning we get access to gold to be proud of, where positive social and environmental impact becomes part of the story behind the gold. Fairmined gives you the assurance that the gold was mined by certified small-scale mining organisations embracing responsible organisational practices. Buying Fairmined gold means supporting the development of these mining organisations and transforming their realities.

Cold enamelling is a solvent-free material mixed with resin to bring colour, strength, and durability. Slight variations in colour and traces of the artisanal process are part of the art of hand-painted enamel work, making each piece unique. We advise that you remove your jewellery before bathing or swimming, as salt water and humidity can degrade the enamel.